What We Provide for Families and Individuals of all Ages in the North
Renfrew Area. Referrals can be
made by: self/family/friends, doctors/health care professionals,
churches, police, schools and other agencies.
Confidentiality
The issues
discussed will be confidential. Information will not be
released without a client’s written consent, with the following
exceptions:
1.
Intent to harm someone:
we may need to warn that person, or seek advice from the police.
2.
Intent to harm self:
we will make every effort to protect the client by seeking advice from
colleagues, hospital or police.
3.
Court subpoena:
If served with
a court subpoena, we have to respond to such a document.
During
counseling sessions at NRFS, we will be talking about personal
information. The session will include talking out problems,
problem solving and exploring feelings, and enhancing
self-understanding. All
written information is kept in a locked file for 7 years and is
the property of NRFS. A client may have access to his/her file
or may add notes to this file.
If
a client has a concern or is unhappy with the services provided,
we hope he/she will first discuss this with his/her counselor.
If this is not possible, he/she may bring the concern forward to
the Chair of the NRFS Board.